Frequently Asked Questions

We love to hear feedback from our customers about our luxury chocolates.

If you do have a question about our chocolates, suggestions for new flavours or general chocolate queries, then please fill in the form and we will only be too happy to respond to you.  Have a read of our questions below to see if your has already been answered.

How do promotional codes work?

They are kept in our customer database in order to offer you a better service next time you want to place an order. You can edit your details at any time in the ‘My Account’ section, or request for them to be deleted entirely by contacting Customer Services: Contact us.

If you have received a promotional code, you can enter it when you are reviewing your order. At this stage, a box will appear at the top of the page with the words ‘Enter Your Promotional Code’. When you have done so, click ‘Add’.

We offer you the possibility to add a personal message to your order if you wish. This can be done when selecting the delivery options for your order. Selected items only

Note: only one message can be entered per order. At the current time, it is not possible to write multiple messages, so if you wish to do so you will have to submit two or more separate orders

You can pay for your order online using by using one of the following bank cards; Mastercard, Visa, American Express Via PayPal.
All payments made through our website are made securely thanks to the online payment service PayPal. All information processed by PayPal is encrypted using the highest level security protection currently available.

Your order is dispatched via Royal Mail 1st class signed for service, which aims for next day delivery. But may take 1-3 days to arrive.

An appropriate person must sign for all goods on delivery. If no-one is at the address when the delivery is attempted, Royal Mail will try to leave with a neighbour or hold the item at the delivery depot for collection.

We advise you to keep our chocolates in a cool place between 14 and 18°C. They can also be kept in the bottom of the fridge, but be sure to leave them in their original packaging.

The percentage of cocoa, along with the origin of the bean and the transformation it undergoes through each of the processes determines the taste and character of the chocolate
Our products may contain traces of nuts, milk, soya and gluten.

It can vary between 1 and 9 months depending on whether they take the form of ganaches (mixture of chocolate and cream), pralines (mixture of chocolate and dried fruit) or chocolate tablets.

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